Questions and answers

It is a relaxed 30-minute chat. We look at the services you picked and talk about your business and goals. We tell you honestly what we think will help. There is no pressure to buy anything.

No. Picking services there is not a payment. It shows us what you are interested in, so we can prepare for the call. We go through everything together and confirm it before any work starts.

We send you a written proposal. It lists the services, the prices and the terms. Nothing starts until you have read it and said yes.

We need your logo and photos of your work, your team or your premises. We also need access to your Google profile, website and social pages if you have them. For monthly plans, you approve a content calendar each month within 2 working days.

We are an online agency and we work with businesses across London. Most of our work happens by email and video call, so we can help wherever you are in the city.

Yes. Every price is shown on our site. You can pick what you need and see your total before you talk to us. If you need something outside our set services, we quote it first.

Upfront work, like a website build, is paid once. Monthly plans have a 3-month minimum. After that, you can stop at any time with 30 days' notice. We explain all of this in your proposal before you sign anything.

If you buy the Local Visibility Fix and then start Starter, Growth or Premium within 30 days, we take the £195 off your first month. So the Fix costs you nothing extra if you go on to one of those plans. The credit does not apply to Profile Care or Website Care.

Yes. You can move up to a bigger plan at any time. You can move down to a smaller plan once your 3-month minimum is over. Just tell us, and we will agree when the change starts.

Most sites are ready 2-3 weeks after we have your logo, photos and access. We write the words first and then build the site. You see everything and approve it before it goes live. Nothing is published without your okay.

It covers your first website build, up to 5 pages: the words, the keyword research and the build on WordPress. Extra pages are quoted before we start. Changes after launch come out of your plan's edit time or are quoted first. If you want us to host it, that is part of Starter, Growth, Premium or Website Care. If not, we hand it over to you.

That is fine. We can rewrite up to 5 pages for £350 and keep your design. If we did not build your site and it runs on WordPress, we can move it to our hosting and check it over for £95. On the call, we will tell you honestly what it needs.

You always own your domain. If you ever leave, we hand you a full copy of your site. To keep editing it the same way, you would need your own Elementor Pro licence. That is the page builder we use.

If you tell us by 5pm, we fix it the same day. Otherwise, we fix it the next morning. We also watch your site, so we often know before you do. Small edits are done within 3 working days.

No, and you should be careful of anyone who does. Google decides who ranks, and it changes how it does that often. What we can promise is the work. We do the things Google looks for, and we show you where you stand each month.

It is your listing on Google Maps and in local search results. It shows your hours, photos, reviews and phone number. For many local searches, it is the first thing people see, so it needs to be complete and up to date.

Yes. We can create one for you for an extra £95, as part of the Local Visibility Fix. Then we build it out fully, just like a profile that already exists.

No. We never write fake reviews or pay for reviews. We do give you a simple kit to ask happy customers for honest reviews. We also reply to your reviews on a monthly plan, including the tricky ones.

We write everything for you. Before we start, we learn how you talk to your customers. You approve each month's calendar, and you get one round of changes, so it always sounds right.

No. We write and post your content, but replying to DMs and comments stays with you. You know your customers best, and they want to hear from you.

No. On Growth and Premium, we write short video scripts with a hook, shot list and caption. You film the clip on your phone, and we post it as it is. We do not edit video.

No. You pay your ad spend straight to Meta or Google, on your own card, in accounts in your name. Our prices cover setting up and running the ads. We never add a markup to your ad spend.

We suggest at least £300 a month on Meta or £450 a month on Google. Less than that, and the ads rarely get enough data to learn. We agree a target cost per enquiry with you at the start.

The first month is a learning month. After that, if we miss the agreed target cost per enquiry two months in a row, we review it with you. Then we change the ads or pause them.

Monthly plans have a 3-month minimum. After that, give us 30 days' notice and we will wrap things up. We hand over your site and make sure you have access to everything that is yours.

Your ad accounts are set up in your name, so they stay yours. The posts, pages and emails we write for you are yours to keep and use once they are paid for.